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After successfully executing the project, we first evaluate our works and measure it with our key performance indicators such as construction cost, construction time, cost predictability, time predictability, defects, client satisfaction with the product and client satisfaction with the service; and three company performance indicators, namely: safety, profitability and productivity. We together with our clients do an inspection on the site to ascertain whether the service was delivered with high quality and if it meets the expectation of the clients. If it does, we hand over the site back to the client.
We also have a Deferred Liability Period (D.L.P) which after the handing over of the project usually between 6 months and 2 years, whereby we would be held liable to all defects that arises from workmanship during the execution. Some monies are retained during this period by the clients to serve as a guarantee to ensure all repairs and defects are professionally salvaged. These monies are released upon lapse of the Defect Liability Period (D.L.P).
We invest in production processes and strive for continuous improvement.